FAQs

You've Got Questions? We've Got Answers!

You select a gift and we send you a gorgeous surprise gift, with a small gift card.

If you want to gift a surprise to a friend or client, just enter their details in the shipping fields and we’ll do the rest. Then sit back and enjoy their delight.

Shipping is included with the purchase of any of our gifts shipped in Australia.

You can select one of our beautiful cards, printed on 100% recycled 300gsm paper.

Once you’ve entered your billing and/or shipping details, write your personalised gift card in the Order Notes section.

We will include your beautiful custom gift card in your gift box.

Or choose one of our ceramic gift tags – featuring the words ‘love’ ‘thank you’ or ‘xoxo’.

The gifts are feminine, pretty things like jewellery (rings, pendants, earrings), candles, ceramics, purses, napkins, scarves – all carefully chosen to be beautiful surprises. See here for previous gifts.

They are for you! Go on, pamper yourself. You could also buy it to surprise a friend, relative or loved one.

We can’t guarantee you’ll love everything so if you receive a gift you don’t like, re-gift it and share a surprise with someone else.

Inside your gift box will be a small card with information from the creator of the gift, so you’ll be able to check out their website and also find out what inspires them.

Joyou wants to leave the world better than we found it, whilst still living with joy, peace, love and abundance. So we search Australia for designers and artisans who share our values. And whilst we try as much as we can to ensure our gifts and gifters uphold the values of sustainable, ethical and cruelty-free living we can’t 100% guarantee that every step in the process is true to those values. However, we can sleep well at night knowing we’ve taken many steps in the right direction. Every little bit helps, right?

At the moment, you’ll have to buy each Joyou gift separately so we can post them to different addresses. But you are awesome and such a great friend!

To ensure you get the following month’s gift you will need to sign up by the 21st of the month.

All gifts are handmade to order, so we need a bit of extra time. It’ll be worth the wait.

Because you want the surprises to keep coming.

All gifts are posted by the 5th of each month, so you should receive them by the 15th depending on where you live.

We use a combination of Australia Post and Sendle.

We post to Australia – postage is included in the price of your surprise!

New Zealand – postage is a flat rate of $15

North America – postage is a flat rate of $20

Europe – postage is a flat rate of $25

Take a photo of the damage and email us at hello@joyou.com.au within 3 days of receiving the gift. As each gift is made to order we cannot guarantee that we will be able to offer a replacement but we will reply to you with a solution within 24 hours.

My name is Amanda-Joy and I’m the founder of Joyou. Growing up I didn’t like the ‘Joy’ part of my name, but I have now learnt to embrace it and I try to bring joy to the world. It’s also a play on bringing joy to you, or joy for you. Whatever way I say it, I now feel joy hearing it.

Go to the shop and purchase a gift (or two).


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